Privacy Policy

1. Information We Collect

We collect information you provide directly, including your name, email address, phone number, company name, and payment information when you sign up for ChariotOps. We also collect usage data such as pages visited, features used, and interaction patterns to improve our service.

For operators using our platform, we process booking data, customer information, driver details, and ride records as a data processor on behalf of the operator (data controller).

2. How We Use Information

We use collected information to provide and maintain the ChariotOps platform, process transactions, send transactional communications (booking confirmations, status updates), improve our services, provide customer support, and comply with legal obligations.

3. Data Sharing

We share data with third-party service providers who assist in operating our platform: Stripe (payment processing), Supabase (database hosting), SendGrid (email delivery), Twilio (SMS delivery), FlightAware (flight tracking), Google (Maps and Places API), and Vercel (hosting). We do not sell personal information to third parties.

4. Data Security

We implement industry-standard security measures including TLS encryption for data in transit, encryption at rest for sensitive data, row-level security for multi-tenant data isolation, and regular security reviews. While no method of transmission over the Internet is 100% secure, we strive to protect your data using commercially acceptable means.

5. Your Rights

You have the right to access, correct, or delete your personal information. You may also request a copy of your data in a portable format. To exercise these rights, contact us at privacy@chariotops.com. We will respond to your request within 30 days.

6. Cookies

We use essential cookies required for the platform to function. We may also use analytics cookies (Google Analytics) to understand how visitors interact with our website. You can control cookie settings in your browser.

7. Children's Privacy

ChariotOps is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact

If you have questions about this privacy policy, contact us at privacy@chariotops.com.